Privacy Policy
This privacy notice explains how we collect and use personal information submitted through our tuition enquiry form.
Who we are
James Richardson Tutoring is responsible for the personal information you provide through this form.
Our website form is processed using a secure form handling service provided by enqu. enqu acts as our service provider and processes form submissions on our behalf.
What information we collect
When you complete the tuition enquiry form, we may collect the following information:
- Parent or guardian name
- Phone number
- Email address, if provided
- Student's current year group, if provided
- Primary academic goal, if provided
- Your message or enquiry details
- Basic technical information used for spam prevention, including a hashed version of your IP address
How we use your information
We use the information you provide to respond to your enquiry, discuss tutoring requirements, and provide information about our tuition services.
We also use limited technical information to help protect the form from spam, abuse, and repeated automated submissions.
Our lawful basis for using your information
We process enquiry details because it is necessary to respond to your request before entering into a possible tutoring arrangement.
We process limited technical information for spam prevention on the basis of our legitimate interests in keeping our website and enquiry systems secure and reliable.
What happens when you submit the form
When you submit the form, the information is sent securely to our form handling endpoint. The submission is then emailed directly to James Richardson Tutoring so that we can respond to your enquiry.
Form submission contents are not stored in a database by the form handling service.
Spam prevention and IP address hashing
To help prevent spam and repeated misuse of the form, the form handling service creates and temporarily stores a hashed version of your IP address. This is used only to count recent submission attempts and apply basic rate limiting.
The original IP address is not stored for this purpose. The hashed IP record is kept only for a short period needed for spam prevention and is then removed.
Who we share your information with
Your form submission is shared with James Richardson Tutoring by email so that we can respond to your enquiry.
The form is processed by enqu, which provides the technical form handling service on our behalf. enqu does not use your form submission for its own marketing purposes. enqu cannot read data submitted through our website contact form.
We do not sell your personal information.
How long we keep your information
The form handling service does not retain the contents of your enquiry after it has been emailed to us.
James Richardson Tutoring may retain enquiry emails for as long as reasonably necessary to respond to your enquiry, manage any resulting tutoring relationship, and keep appropriate business records.
Hashed IP records used for spam prevention are kept only temporarily and are automatically deleted once they are no longer needed for rate limiting.
Security
We take reasonable steps to protect personal information submitted through the form. This includes using form validation, spam prevention measures, restricted form processing, and secure email handling where supported by the relevant mail systems.
Your rights
You have rights under UK data protection law. These may include the right to request access to your personal information, correction of inaccurate information, deletion of your information, restriction of processing, objection to certain processing, and data portability where applicable.
To exercise your rights, please contact James Richardson Tutoring using the contact details provided on this website.
Complaints
If you have concerns about how your personal information is handled, please contact us first so that we can try to resolve the issue.
Changes to this notice
We may update this privacy notice from time to time to reflect changes to our services, website, or legal requirements.